Privacy policy
Please read our privacy policy carefully.
ZSEA is committed to protecting your privacy. We do not sell, trade, or rent your personal information. Any personal data provided will be handled in accordance with current Data Protection legislation.
How We Use Your Data
If we hold your details, it is to process your enquiry or transaction and, where requested, to keep you informed about our parks and wildlife conservation activities. If you choose not to receive updates, we may be unable to notify you about new services, products, events, or special offers.
Types of Data We Collect
We may collect and store the following types of personal data:
Identity Data: Name, title, date of birth, gender.
Contact Data: Address, email, phone number.
Financial Data: Payment details.
Transaction Data: Payment history and purchased services.
Technical Data: IP address, browser type, device information.
Profile Data: Interests, preferences, feedback, purchase history.
Usage Data: Website and service usage patterns.
Marketing & Communication Data: Preferences for receiving marketing materials.
Aggregated Data: Statistical or demographic data (non-personally identifiable).
Why We Use Your Data
We use your personal data for purposes such as:
Providing products, services, and relevant information.
Administering promotions, competitions, and offers.
Keeping accurate records and verifying identity.
Conducting market research and improving services.
Tailoring communications and marketing.
Personalising your experience with us.
Data Collection and Processing
When you sign up for an account, request marketing updates, enter competitions, or interact with our website, social media, or guest Wi-Fi, we collect and store relevant data. If you register for a pass, we may also collect a photograph to prevent fraudulent use.
We track how you engage with our website, including:
How you accessed our site.
Browser details and operating system.
Page interactions, searches, and time spent on pages.
Forms completed and approximate location data (town, county, country).
Advertising & Preferences
We use targeted advertising to improve our services and promotions. You can manage your ad preferences via Google’s Ads Preference Centre or Facebook settings.
Data Sharing & Security
To provide our services, we may share your data with trusted third-party service providers (e.g., payment processors, delivery services). These providers are contractually obligated to handle your data securely and in compliance with our standards.
We do not transfer data outside the European Economic Area (EEA).
Your Rights & Contact
You have the right to access, update, or request deletion of your data. For further details, please contact us at info@zsea.org or call 01953 887771.
we are a charity
By visiting Banham Zoo, you're not just having a great day out; you're also playing a crucial role in protecting wildlife and making a difference for our planet!
Book Now
Some Helpful Links
What information does Banham Zoo collect about me?
We collect information such as your name, contact details, and preferences when you make a purchase, sign up for our newsletter, or participate in events.
How is my personal data used?
Your data is used to process transactions, improve your experience, communicate updates, and support our conservation and educational efforts.
Do you share my information with third parties?
No, we do not sell your information to third parties. We only share your data with trusted partners essential for delivering our services, such as payment processors.
Can I opt out of marketing communications?
Yes, you can opt out at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
Contact
